On-premise product
VoiceAI On-Premise: the voice assistant that answers for your company.
Intelligent switchboard, 24/7 customer service and call transcription. All on your servers: no voice data on external clouds.
Call in progress · sample
- Request recognised: order status
- Data read from the ERP
- No hand-off needed
Use cases
What VoiceAI does for your company.
It handles voice communications intelligently, keeping every piece of data safe on your servers.
Intelligent switchboard
Answers calls, routes them to the right department, books appointments and handles recurring requests on its own.
24/7 customer service
Resolves first-level requests, collects information for complex cases and hands the call to an operator when needed.
Transcription and archive
Transcribes and analyses conversations, extracts useful data and archives everything with the confidentiality regulated sectors require.
Italian and English
Natural Italian voice, fluent English for international customers, automatic language detection. Other languages on request.
Systems integration
Creates contacts, updates tickets and syncs data with CRM, ERP and calendars in real time.
Dashboard and reports
Real-time monitoring of calls, resolutions and timing, with periodic reports for management.
Why on-premise
Six reasons to keep customers’ voices in the company.
Data sovereignty
Conversations stay on your servers: no external cloud, no transfers outside the European Union.
Minimal latency
Local processing: immediate answers and conversations as smooth as with an operator.
GDPR compliance
Activity log, configurable retention, guaranteed deletion. Ready for regulator audits.
Predictable costs
Upfront investment and fixed maintenance: no cost per minute or per call.
Always on
Core functions do not depend on the internet: business continuity even with limited connectivity.
No vendor lock-in
The infrastructure is yours: no dependence on vendors who can change prices and terms.
Pricing
Three formats, no hidden costs.
Prices exclude VAT. Hardware supplied on request.
Starter
1 line€25,000
To start with voice automation.
- Office hours (8:00–18:00)
- Italian only
- Basic CRM integration
- Analytics dashboard
- Team training (4 hours)
Business
5 lines€45,000
For medium-to-high call volumes.
- 24/7
- Italian and English
- CRM and ERP integration
- Custom reports
- Team training (8 hours)
Enterprise
unlimited linesfrom €75,000
For organisations with several sites.
- Guaranteed service level
- More languages and custom voice
- Unlimited custom integrations
- Dedicated support
- Pre-configured server included
Combining VoiceAI with KnowledgeAI Enterprise gives a 15% discount on the total.
Explore KnowledgeAISpecifications
What the installation requires.
Hardware requirements
- NVIDIA RTX 4090 (recommended) or A100 GPU, 24 GB VRAM
- 64 GB RAM (128 GB recommended)
- 1 TB NVMe SSD storage
- 16+ core CPU
- 1 Gbps local network
- Pre-configured server available as an option
Supported integrations
- Telephony: SIP trunk, PBX, VoIP
- CRM: Salesforce, HubSpot, Zoho, Pipedrive
- ERP: Zucchetti, TeamSystem, SAP, Odoo
- Ticketing: Zendesk, Freshdesk, ServiceNow
- Calendars: Google, Outlook, Calendly
- REST APIs and webhooks for custom systems
Frequently asked questions
How much does VoiceAI On-Premise cost?
From €25,000 (Starter, one line, office hours) to €45,000 (Business, five lines, 24/7) up to over €75,000 for the Enterprise version with unlimited lines and server included. Prices exclude VAT.
How does it integrate with my switchboard?
Through SIP trunk, PBX or VoIP. During installation we configure routing, hours and the cases in which to hand the call to an operator.
How long does activation take?
From order to production it takes 4–6 weeks on average, including CRM and ERP integrations and team training.
Does voice data really stay in the company?
Yes. Speech recognition, synthesis and transcription run on the server installed on site or in a private cloud you control. No audio is sent to external services.
Let’s talk about your business.
45 minutes with a PugliAI consultant: process review, priority opportunities and a written report with an ROI estimate. Free and without obligation.