AI agents · New in 2026
AI agents that execute, not just answer.
From customer-service chatbots to autonomous agents that read data from your systems, plan and execute complete tasks. With human oversight on critical steps.
Run · sample
- Read 42 overdue invoices from the ERP
- Reminder drafts prepared
- 3 cases awaiting approval
An autonomous AI agent does more than answer: it reasons, plans and executes end-to-end tasks on your tools, with human oversight on critical steps. PugliAI designs and runs agents connected to business systems through on-premise MCP servers.
- What they do
- Read orders, tickets and documents, prepare drafts and reports, update CRM and ERP, complete repetitive processes across several tools.
- How they connect
- Through MCP hosting: data stays in the company and every access is logged.
- Oversight
- You decide which actions require human confirmation; the agent stops where your control is needed.
- Pricing
- Autonomous AI agents from €490/month; conversational assistants on quotation. Prices exclude VAT.
- Timing
- A conversational assistant in 2 weeks; an autonomous agent in 2–6 weeks depending on the systems to connect.
How an agent works
It reasons, executes, asks for confirmation.
Reasons and plans
Breaks a goal into steps, chooses the tools and adapts the plan to the results instead of following a fixed script.
Executes on your systems
Through MCP hosting it securely accesses ERP, CRM and management software and completes real tasks: creates orders, updates tickets, prepares reports.
Human oversight
You decide which actions require confirmation. The agent works independently on repetitive tasks and stops where your control is needed.
Solutions
AI agents for every need.
From natural conversation to process automation.
Conversational assistants
Assistants that understand natural language and answer customers around the clock, in Italian and other languages.
- Website, WhatsApp and Telegram
- Context memory and tone analysis
- Hand-off to a human operator when needed
- Conversation statistics
Autonomous agents
Agents that run complete processes on your tools: from reading the data to delivering the result.
- End-to-end processes across systems
- Integration via MCP
- Human oversight on critical steps
- Full activity log
Document processing
Extraction and checking of information from contracts, invoices, orders and correspondence.
- Reads PDFs, emails and scans
- Checks clauses and deadlines
- Automatic classification
- Data ready for ERP and CRM
Forecasting and analysis
Models that estimate demand, flag anomalies and suggest actions before problems arise.
- Demand forecasting
- Predictive maintenance
- Anomaly and fraud detection
- Customer churn analysis
Use cases
Where agents make the difference.
Manufacturing
Quality control, predictive maintenance, order and stock management connected to the ERP.
Retail and e-commerce
Sales assistants, recommendations, returns handling and automated customer service.
Financial services
Anti-fraud checks, document collection for onboarding, answers on files and deadlines.
Private healthcare
Bookings, request triage, reminders and documentation.
Tourism and hospitality
Bookings, multilingual guest replies, review management.
Professional firms
Research on files and regulations, document drafts, deadline management.
Further reading
To understand what to expect from AI agents.
Frequently asked questions
What is the difference between a chatbot and an autonomous AI agent?
A chatbot converses and answers questions; an autonomous agent reasons, plans and executes end-to-end tasks on your systems. Connected to your tools through MCP hosting, it can create orders, update tickets or prepare reports, with human oversight on critical steps.
How long does it take to implement an AI agent?
A basic conversational assistant is ready in about 2 weeks. An autonomous agent takes 2–6 weeks depending on the systems to connect. Team training runs in parallel.
Do AI agents replace employees?
No. They automate repetitive tasks and leave decisions, customer relationships and higher-value work to people. The goal is to increase the team’s productivity, not to reduce it.
Are agents safe for company data?
Agents access data only through the MCP server, with permissions per tool and per operation and a log of every access. With on-premise hosting data never leaves the company; in every case we comply with GDPR and the EU AI Act.
How much do AI agents cost?
Autonomous AI agents start at €490 per month, MCP hosting excluded. Conversational assistants and custom projects are quoted after the free strategy session.
Let’s talk about your business.
45 minutes with a PugliAI consultant: process review, priority opportunities and a written report with an ROI estimate. Free and without obligation.